The retainer goes to the firm
that picks up.
Legal clients call in a moment of crisis: an accident, a dispute, a charge. They retain the first lawyer who answers, and 67% won't call back if they reach voicemail. Arrow's AI runs intake on every call, 24/7, so your firm is always the one that picked up.
Why firms lose retainers
before a lawyer ever hears the name.
Crises don't keep office hours
Arrests happen at midnight. Accidents happen on weekends. The firm that answers at 11 PM on a Saturday signs the client. Everyone else gets silence.
Billable hours vs. the front desk
Every intake call a lawyer or paralegal takes is unbilled time. Every one they ignore is a $2,000–$10,000+ retainer walking to the next firm on the list.
Intake quality is inconsistent
One receptionist asks the right questions; the temp doesn't. Missing details mean wasted consults, conflicts discovered late, and unqualified leads on partner calendars.
Answering services feel cheap
Generic call centers read your firm's name off a screen and take a message. Clients notice. And a message pad is not an intake process.
What Arrow's AI does for your firm.
Runs your intake script on every call
Practice area, matter type, opposing party, timeline, urgency. All of it captured consistently and verbatim, exactly as your intake form specifies. No question ever skipped.
Screens before it books
Wrong practice area? It refers out politely. Potential conflict flags? Noted for your review before the consult. Qualified matter? Booked straight into the right lawyer's calendar.
Syncs to Clio and your practice tools
Every call becomes a lead record with transcript, summary, and contact details in Clio, HubSpot, or your CRM, with the consultation on the calendar and an SMS confirmation sent.
Knows what it must not do
The AI never gives legal advice. Ever. It identifies, empathizes, captures, and books. Urgent matters (custody, criminal, limitation deadlines) escalate to your on-call lawyer immediately.
Typical retainer value of a single new client matter.
Of potential legal clients won't call back after reaching voicemail. They call the next firm.
Of calls answered with your intake process, with full transcripts for conflict checks.